Refund policy

We want you to feel confident when ordering from Clessence. If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.

To be eligible for a return, the item must be in its original condition and packaging. Products that have been significantly used, damaged after delivery, or returned without prior authorization may not qualify for a refund.

Before sending anything back, please contact our customer support team with your order number and reason for the return. If your return is approved, we will provide the appropriate return instructions and the return destination associated with the supplier that fulfilled your order.

Return Shipping: Unless your return is the result of an incorrect, damaged, or defective item, or applicable law requires otherwise, customers are responsible for the cost of return shipping to the return address provided by Clessence. Return shipping charges are non-refundable.

We recommend using a tracked shipping service when returning your order, as Clessence cannot be responsible for return packages that are lost or not delivered to the designated return address.

Once the returned item has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Damaged or Incorrect Orders: If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the issue. We will review the situation and provide the appropriate resolution.

Non-Returnable Items: For health, hygiene, and safety reasons, certain opened or used products may not be eligible for return unless they arrived damaged or defective. Please contact us before sending any product back.

Return Authorization: Returns sent without prior approval may not be accepted. Always contact Clessence support first so we can provide the correct return instructions and supplier return address.